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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41972
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My screen shows: we bought it Jan 1, 2014, is 55 inches, I

Customer Question

My screen shows:
JA: What's the model number of your TV? How old is it?
Customer: we bought it Jan 1, 2014, is 55 inches
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can watch on demand and my DVR , but the screen shows : INTERACTIVE SERVICE. XOD .to activate service press ok
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was watching tv ok, but I might have touched a button
JA: Anything else you want the tv expert to know before I connect you?
Customer: This is all
Submitted: 19 days ago.
Category: TV
Expert:  Aric replied 19 days ago.

Hello, Sorry you're having problems. That message is an error generated by the Xfinity (Comcast) box, and is generally something your cable provider would need to handle.

However, on a user level you would want to reboot your Cable Box as follows to try and clear the issue:

1) Shut the TV off.

2) Unplug the Xfinity box power cord from the wall (removing all power from the box).

3) Wait 10 seconds and plug the box back in.

4) Wait 2 minutes for the box to begin to bootup and then turn on your TV.

This generally clears the issue you're having, but if it does not, then you will need to simply call your cable provider (using the phone number on their bill).

Again the issue is not related to your TV - but it being generated by the cable box itself.

Expert:  Aric replied 19 days ago.

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Expert:  Aric replied 19 days ago.

Do you need further assistance with this?