Facing TV Problems? Ask a TV Technician.
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- Could you please get me the complete model number written on back of TV?
- Is it Dishtv box connected to TV and do you use Dish remote to change channels?
Thanks for TV model number info.
OK, is the Dish box hooked into HDMI-1 input of TV?
OK, what happens when you select HDMI-1 input in TV by pressing Input button on TV remote?
Does TV display Dishtv channel/ picture?
OK, have you tried to reboot Dishtv box by unplug it power cord for 5 minutes, replug back in and let it reboot?
OK, netx option is to try another HDMI cable to connect Dishtv box to TV, select correct HDMI input in TV and check.
Please reply back with the result.
Nice, are you sure it is HDMI cable being used to connect Dishtv box to TV and it is not 5 color coded set of video wires?
OK, is there any soundbar/ sound system connected to TV for sound?
If not then please increase the volume level by pressing volume up button on TV remote, is there any sound in TV?
Thanks for the info that helped, it seems Dishtv box hooked to this TV isn't sending out audio signals to TV for some internal reason, I would recommend to confirm the Dishtv box to another working TV and if problem still persist then call cable service company and ask them to replace the box to resolve the problem.
If this box works fine on other TV then try another HDMI cable and reply back with the result.
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Do you need any further assistance with this question?Thanks.