Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
If you go into the menu and choose the factory reset (restore defaults) function, that will clear everything back to the initial settings.
It should then prompt you through the initial setup steps again (date/time, language, etc) and among those is a Use Mode or Location setting, where you'll choose HOME use (as opposed to store/retail/demo mode). That should resolve the issue for you, but if you get stuck let me know and I'll try to guide you through.
It will be difficult without the proper remote, but you should be able to navigate the menus using the buttons on the tv itself.
What is the exact display/menu item you’re seeing on the tv when the issue happens?
That is exactly what I was describing, which is a demo mode. That is not the same as pc or standby, it is in the initial setup
Do you see anything there that says Initial Setup?
You can also try the auto setup again, if you can get into it, that should then give you the "epop" option which is where you disable the demo mode.
That is a remote limitation then, and the only way you'll be able to fully access the menu is with the factory remote. So you'll have to replace the original remote to proceed. You can order one here: http://amzn.to/2eOrmJM or http://www.ebay.com/p/Hitachi-Remote-Control-076R0TN011-for-L32a105-and-L40a105a/1803440352
Correct, this is more of a navigation function and the remote can access menu selections that the onboard buttons cannot
Hello, it appears your question is still open.
Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.