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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6121
Experience:  10 Years Audio Video Repair & Setup
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Remote not working want to find controes on tv, e40-c2

Customer Question

remote not working want to find controes on tv
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: e40-c2 e40x-c2
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: just tonite wwas eating dinner
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: TV
Expert:  Mike G. replied 18 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Is the tv currently On? has picture/sound?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Expert:  Mike G. replied 18 days ago.

The only controls on this Tv are on the back, bottom corner. It a power and input button. See page 14 of this manual for a diagram/usage:

https://cdn.vizio.com/documents/e65xc2/um-e65xc2.pdf

If you need more help or don't understand something use the REPLY option and you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost. The longer you wait to submit a rating the less chance I will get credit.

Thanks
Mike

Customer: replied 18 days ago.
do not see anything on page 14 that would help
Customer: replied 18 days ago.
no
Expert:  Mike G. replied 18 days ago.

you don't see the picture of the rear of the tv?

the power button in the bottom corner of the tv is clearly shown.

Customer: replied 18 days ago.
pushed botton on back of tv nothing happened
Expert:  Mike G. replied 18 days ago.

Please try this:
-unplug the tv POWER cord from the wall outlet.
-press and hold that power button on the tv (not remote) for 20 seconds and release.
-plug in the tv power cord and try to turn on.

If that does not help then unfortunately there is not going to be any easy reset/fix. The tv needs diagnosis, parts, and service. I could help you with that but if you do not have the needed skills and tools then having it repaired by a local shop is your best option. I can help you with that too, just provide your zip code.

If you need more help or don't understand something use the REPLY option and you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost. The longer you wait to submit a rating the less chance I will get credit.

Thanks
Mike