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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1450
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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My remote does not have HDMI1 or 2, 43LH5000 it is new, yes

Customer Question

My remote does not have HDMI1 or 2
JA: What's the model number of your TV? How old is it?
Customer: 43LH5000 it is new
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes it works, can't get the right mode, don't mode it should be
JA: How long has this been an issue? What happened right before this popped up?
Customer: just got it out of box, won't setup
JA: Anything else you want the tv expert to know before I connect you?
Customer: no just need to know what to do?
Submitted: 18 days ago.
Category: TV
Expert:  Dan replied 18 days ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. Do you have a device connected to the HDMI input you are trying to watch?

Expert:  Dan replied 18 days ago.

Look on your remote for something labeled Source or Input to switch to the different HDMI ports.