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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv freezes and then comes back on for a few minutes and

Customer Question

My tv freezes and then comes back on for a few minutes and then freezes again
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: About 3 and a half years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Now when it freezes it won't do anything for about a minute.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just turned it on 45 minutes ago and it has done this every since I turned it on.
JA: Anything else you want the tv expert to know before I connect you?
Customer: No, thanks
Submitted: 18 days ago.
Category: TV
Expert:  Richard replied 18 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please