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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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MY TV WONT LET ME SELECT A CHANNEL IT SAYS SCRAMBLED

Customer Question

MY TV WONT LET ME SELECT A CHANNEL IT SAYS SCRAMBLED VIDEO??? YESTERDAY I HAD WATCHED A MOVIE ON NETFLIX GRRRR
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: WESTINGHOUSE PROB 6 YRS OLD WHERE WOULD I FIND MODEL NUMBER?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: YES
JA: How long has this been an issue? What happened right before this popped up?
Customer: SEEMS THAT WAY…….SINCE LAST NIGHT. I HAD WATCHED A MOVIE THEN ATTEMPTED TO LISTEN TO MY LOCAL NEWS STATION & GOT THE SCRAMBLED VIDEO MSG HAVENT BEEN ABLE TO WATCH TV SINCE THEN
JA: Anything else you want the tv expert to know before I connect you?
Customer: I JUST WANT TO BE ABLE TO WATCH MY TV I FEEL I MUST HAVE PUSHED A BUTTON TO CAUSE THIS?
Submitted: 20 days ago.
Category: TV
Expert:  Nathan replied 20 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 20 days ago.

Could you please give me the model number printed on the back of the tv?

How are you getting your stations? Antenna, basic cable, or cable/satellite box?

Are ANY channels working at this point, or do they all have the same message?

Customer: replied 20 days ago.
Can't move tv for model #
Basic cable all have same msg
Expert:  Nathan replied 20 days ago.

Do you have any other tvs there? If so, are they working on cable, with or without a box? Who is your cable provider?

Customer: replied 20 days ago.
Metrocast
Expert:  Nathan replied 20 days ago.

Do you have any other tvs there?

If so, are they working on cable, with or without a box?