Have TV Questions? Ask a TV Technician
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There should be a network setup in the menu. Have you checked all of the sub-menus?
In the Menu there should be a Network sub menu. Have you located that?
Strange? The manual indicates that menu is available. Let me investigate a bit more please.
My apologies for the delay, my internet is running a little slow tonight. What speed is your internet service?
That might be part of the problem? You need a minimum of 10 mbps for a network connection. You should see something like in the attachment.
I just found your TV does not have a built in network modem. If you decide to use an external device, you will still need a faster internet speed to accomplish any streaming.
From one of your laptops, go to www.speedtest.net That will give you a pretty good idea.
Okay. Still pretty slow for streaming video content. Do you have any options to increase your speed?
Okay. Well you can always try using a Roku. They can be adjusted to use a slower speed for streaming.
You originally indicated you were having problems with your Samsung?
Okay I see. As I stated above and finally was able to confirm, your Samsung does not have network capability so you will not be able to connect it to your network.
How does the Apple device connect to the Samsung?
So the problem is more with the Apple device then it is with the Samsung then correct?
Can you see the Apple setup menu on the TV?
If you can see the Apple menu then try this. Choose Settings, General, Network, and see if Apple TV has an IP address.
Okay. Get back with me when you can and we can continue.