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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9835
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Problems after trying to reset factory settings on Roku TV.

Customer Question

problems after trying to reset factory settings on Roku TV. Frozen at initial screen with logo.
JA: What's the model number of your TV? How old is it?
Customer: 55" 55LF5700. 1 yr old?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Can't get to the TV menu. Home screen doesn't come up.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Initially, I was going through the protocol to reset and reconnect to my home network. The issue began with trying to remove and re-add my streaming channels. This has been going on for several weeks
JA: Anything else you want the tv expert to know before I connect you?
Customer: As I was typing it began to cycle through the initial setup prompts. Currently at software updates
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 3 months ago.

- Is the TV still under warranty?
- Have you tired to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?

These info will help to assist you further.

Thanks.