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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have an older Samsung goes to black with netflix, ill have

Customer Question

have an older Samsung goes to black with netflix
JA: What's the model number of your TV? How old is it?
Customer: ill have to dig that out butits probably 10
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: hulu works and the ingternet is fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: man son was getting around this by using his x box but this has been foe a long time
JA: Anything else you want the tv expert to know before I connect you?
Customer: no but I cant give them the numbers right now
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, When you're at the set and able, I need you to reply back with the following:

1) The model number off of the back of the Samsung.

2) What device(s) are connected to the TV?

Expert:  Aric replied 2 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Do you need help with this?