Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you give me the model number of the tv, please?Is it split side to side or top/bottom?
If you bring up the menu screen, does that show properly, or is it discolored too?
What about the tv menu though?What model?
Yes of course
That looks like the entire screen to me, and I see more blurring than discoloration. Was the camera perhaps just a bit shaky and I'm seeing the wrong thing?
Okay I think I'm seeing it now, they are just a bit out of focus so that is what threw me. Makes sense now, thanks
Were you able to get the model number?
No it is on the back, on the box, or on the manual though
Ok we can work with this for now, but it may be necessary later.