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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6892
Experience:  10 Years Audio Video Repair & Setup
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I was watching Amazon movie and the screen froze, then went

Customer Question

I was watching Amazon movie and the screen froze, then went black. I turned off the tv, then turned back on. screen is black. tv is less than yr old.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: model: 30651 less than 1 yr old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Screen stays black no matter what button I push
JA: How long has this been an issue? What happened right before this popped up?
Customer: picture froze, then screen went black. it was sudden. No problems before this happened.
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Mike G. replied 7 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-"30651" is not valid, what is the model number printed on the back of the tv?

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Expert:  Mike G. replied 7 months ago.

Are you having website difficulties that are preventing you from replying?

"30651" is not valid, what is the model number printed on the back of the tv?

Customer: replied 7 months ago.
I'm sorry. TV is mounted to the wall. It's too large for me to remove. I'll have to locate the paperwork and contact you later. Thank you.
Expert:  Mike G. replied 7 months ago.

Before you go please try this:
-unplug the tv POWER cord from the wall outlet.
-press and hold the power button on the tv (not remote) for 20 seconds and release.
-plug in the tv power cord and try to turn on.

Let me know if the problem is still occurring or not.