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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6126
Experience:  10 Years Audio Video Repair & Setup
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I was watching Amazon movie and the screen froze, then went

Customer Question

I was watching Amazon movie and the screen froze, then went black. I turned off the tv, then turned back on. screen is black. tv is less than yr old.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: model: 30651 less than 1 yr old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Screen stays black no matter what button I push
JA: How long has this been an issue? What happened right before this popped up?
Customer: picture froze, then screen went black. it was sudden. No problems before this happened.
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 25 days ago.
Category: TV
Expert:  Mike G. replied 25 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-"30651" is not valid, what is the model number printed on the back of the tv?

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Expert:  Mike G. replied 25 days ago.

Are you having website difficulties that are preventing you from replying?

"30651" is not valid, what is the model number printed on the back of the tv?

Customer: replied 25 days ago.
I'm sorry. TV is mounted to the wall. It's too large for me to remove. I'll have to locate the paperwork and contact you later. Thank you.
Expert:  Mike G. replied 25 days ago.

Before you go please try this:
-unplug the tv POWER cord from the wall outlet.
-press and hold the power button on the tv (not remote) for 20 seconds and release.
-plug in the tv power cord and try to turn on.

Let me know if the problem is still occurring or not.