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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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55'' Samsung plasma - screen has gone grey with horizontal

Customer Question

55'' Samsung plasma - screen has gone grey with horizontal black lines
JA: What's the model number of your TV? How old is it?
Customer: just checking...
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model PS550A41OC1D - black screen is consistant
JA: How long has this been an issue? What happened right before this popped up?
Customer: Not sure - this TV is rarely used. Fault was there when turned on.
JA: Anything else you want the tv expert to know before I connect you?
Customer: Concerns are I live near the beach and unit is rarely used so maybe a corrosion problem??
Submitted: 18 days ago.
Category: TV
Expert:  Aric replied 18 days ago.

Hello, Sorry you're having problems. If you press MENU on the original Samsung remote, will the set's own MENU even display?

Expert:  Aric replied 18 days ago.

Also, can you please tell me how thick those horizontal lines are?