How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Starts says please wait, shows the HMDI conection gets

Customer Question

starts says please wait, shows the HMDI conection gets picture and after a second the screen goes blank
JA: What's the model number of your TV? How old is it?
Customer: Is a Dynex DX-46l261A12 4 or 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I only tried on HMDI 1 and 2 the Menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Noting out of the normal, we where watchin the PVR last nigth, this morning we try to put the cartoons for the grand kids and this started hapening.
JA: Anything else you want the tv expert to know before I connect you?
Customer: Is this service expensive?
Submitted: 27 days ago.
Category: TV
Expert:  Aric replied 27 days ago.

Hello, Please elaborate as to what is connected to the HDMI Input you're using specifically??

Expert:  Aric replied 27 days ago.

In other words, is it a Cable Box, SAT box, Roku box, Apple TV box, DVD, player, Home theater, etc.?