Facing TV Problems? Ask a TV Technician.
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- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?These info will help to troubleshoot the problem.Thank you.
Placing the TV and cable on height is OK and can't be cause of sound problem.
Since all audio settings seems normal then we need to try reboot the cable box as first thing to fix the problem.
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
I have no control over money matters, please contact customer service as they handle billing/ money matters.
Have you tried the suggestion mentioned in previous reply to resolve the sound problem?