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crash2199
crash2199, Technician
Category: TV
Satisfied Customers: 16423
Experience:  10+ years
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I actually have an app question. I have the TV Remote app

Customer Question

I actually have an app question. I have the TV Remote app and I like to record shows when away from home. But this app doesn't work. I also have the Xfinity TV app but it only allows "watch" and not record. What app do I need to record when away from home.
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Sharp is all I know and the remove is xfinity
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I had an app that did everything I wanted but comcast must have removed it. Since its been removed I can't record anymore. How long? Not sure.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, just want to be able to record away from home. Thanks.
Submitted: 2 months ago.
Category: TV
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

The Xfinity TV app allows for you to record TV shows within the app.

Open the app

From the main screen, click on TV Listing

Select a program and you will be given the option to record on your DVR

Do you see that option?

Customer: replied 2 months ago.
No it only shows watch.
Expert:  crash2199 replied 2 months ago.

Is your account setup for the DVR manager to use that option?

Customer: replied 2 months ago.
How do you do that?
Expert:  crash2199 replied 2 months ago.

That setting is actually completed through Comcast customer service and they can be reached at 1-***-***-**** - Please let them know that you want to use the DVR on the go using the app so they can confirm that your account is eligible.

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