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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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All I get on my score is (maybe you call it snow). jThis

Customer Question

All I get on my score is hash (maybe you call it snow). jThis happened when I sat on my remote and I cn
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: 15LV505 and I have Time Warner Cable.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: No recent updates. What happened is that I sat on the remote and the TV then had no audio and no video.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I can get DVD reception, but not cable.
Submitted: 3 months ago.
Category: TV
Expert:  Mike G. replied 3 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Do you have the original remote that came with the tv?

-Is there a Time Warner box connected to this tv?

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