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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Just bought a TV at Wallmart yesterday ModelD32hn-DO, went

Customer Question

Just bought a TV at Wallmart yesterday ModelD32hn-DO
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: went thru setup.......... screen won't fill up left to right.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: went thru pic. size & position, but pic. won't move.
JA: How long has this been an issue? What happened right before this popped up?
Customer: What am I doing wrong?
JA: Anything else you want the tv expert to know before I connect you?
Customer: Tv is 1 day old was going thru INITIAL set up
Submitted: 23 days ago.
Category: TV
Expert:  Mike G. replied 23 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Who is your tv channel provider?

-Which input are you using? hdmi, av, RF....

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Customer: replied 23 days ago.
dish is provider
co-ax cable input jack (threaded)
Expert:  Mike G. replied 23 days ago.

Is there a Dish Network box sitting next to this tv? what is the model number of that box?

Or is the box in another room?