How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

BULB WENT OUT I REPLACED IT AND TV WILL ONLY STAY ON FOR A

Customer Question

BULB WENT OUT I REPLACED IT AND TV WILL ONLY STAY ON FOR A MAX OF 10 MINUTES
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: SAMSUNG HLS5087WX/XAA OVER 10 YEARS
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV MENU WORKS BUT PROBLEM REMAINS FOR ALL SOURCES AND INPUTS
JA: How long has this been an issue? What happened right before this popped up?
Customer: 5 DAYS NOTHING HAPPENED OUT OF THE ORDINARY
JA: Anything else you want the tv expert to know before I connect you?
Customer: THIS HAS HAPPENED BEFORE AND WE JUST REPLACED THE PROJECTOR BULB AND WE WERE GOOD TO GO FOR A YEAR
Submitted: 7 months ago.
Category: TV
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Did this happen with the old lamp too, or had it failed completely?

Can you tell me about the replacement (where it was purchased, brand, cost)?

Expert:  Nathan replied 7 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan