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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Lost video toa snowy screen.but have sound. dont know....60

Customer Question

lost video toa white snowy screen.but have sound.
JA: What's the model number of your TV? How old is it?
Customer: dont know....60 inch 4k lg tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: cant get a menu...except the logo when powering up
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened today
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: TV
Expert:  Shahid replied 23 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 23 days ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 23 days ago.
cable box and cord. all is ok on xfinity end
Expert:  Shahid replied 22 days ago.

Thanks for the info, lets try simple things first.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.