Facing TV Problems? Ask a TV Technician.
Hello, The green screen generally indicates that the set is not receiving signal from your HDMI cable that connects the cable box to the TV (and TW has absolutely NO way to test that as that cable is in your home - nothing to do with "their" signal).
So that said, grab your Samsung remote and press MENU. Does your TV MENU display?
Also, just re-reading here. You said your screen is green. but you have a picture. Can you elaborate on that, are you saying the picture is "tinted" green? If so, then I need you to check and tell me what type of cabling is being used BETWEEN the cable box and TV
Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.
Please reply back if you still need assistance with this question.