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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I bought a new vizio a few months ago ( one of 5 I have )

Customer Question

I bought a new vizio a few months ago ( one of 5 I have ) and put a sound bar on it.Today the sound just stopped.From the sound bar and the tv.Disconnected the sound bar and still no sound from the tv?
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: model D48-Do purchased on 10/16 of this year
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: You can change channels great picture just no sound
JA: How long has this been an issue? What happened right before this popped up?
Customer: Not a thing the sound just went off.I thought it was the channel I was watching but nope
JA: Anything else you want the tv expert to know before I connect you?
Customer: Just how do I get my sound back
Submitted: 22 days ago.
Category: TV
Expert:  Nathan replied 22 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 22 days ago.

What source device are you using here (cable/satellite box, dvd, games, apps, etc)?
Have you lost sound on all of them, or just one source/channel?