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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Louie, What a wonderful surprise you are there! I use a

Customer Question

Hi Louie, What a wonderful surprise you are there! I use a digital converter. I was watching football and turned my TV off. I returned and I cannot turn the TV on with either remote. I have new batteries and the power is definitely on.
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: The model is a Visio smart TV 1 year old. The digital converter is a Cisco.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Neither remote does anything. The digital converter is on with a steady green light. It was blinking when I tried to turn something on but it is not now
JA: How long has this been an issue? What happened right before this popped up?
Customer: I turned the TV off for 45 minutes then came back in the living room and nothing worked
JA: Anything else you want the tv expert to know before I connect you?
Customer: No thank you
Submitted: 6 months ago.
Category: TV
Expert:  crash2199 replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 6 months ago.

On the convertor box, please unplug the power and wait 1 minute. After the 1 minute, plug the power cord back in.

Check to see if the box and remote are working now.

Expert:  crash2199 replied 6 months ago.

Please let me know if the remote and box are working now