Every few seconds the same band that reads "LED TV
Series 6500 (6 Ultra Slim (which keeps expanding and covering the picture) [email protected]
Energy-Efficient" keeps popping up and interfering with the picture. How do I get rid of it?
JA: What's the model number of your TV? How old is it?
Customer: Series 6 6400 6500
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The only source that get a picture is the HDMI4 which is set up to view Roku. I've been working the menu but can't seem to make a difference. But them I am not IT savy
JA: How long has this been an issue? What happened right before this popped up?
Customer: That's a good question. My little grandchildren were here but I don't think that played with it. When I touch menu, a list comes up with Mode, backlight, contrast, brightness, sharpness, color, tent (G/R) and Eco Solution.
JA: Anything else you want the tv expert to know before I connect you?
Customer: I don't think so. Just needing to find out how to get rid of the same band of info about the TV at the bottom that keeps popping up every few seconds.