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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My 2015 Samsung UN65KU7500FXZA just froze up on me and shut

Customer Question

My 2015 Samsung UN65KU7500FXZA just froze up on me and shut itself off. There is no red standby on as well. Is this a bad power supply due to a capacitor issue?
Submitted: 27 days ago.
Category: TV
Expert:  Shahid replied 27 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 27 days ago.

- Have you tried to unplug TV power cord from wall outlet for 10 minutes?