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crash2199
crash2199, Technician
Category: TV
Satisfied Customers: 17541
Experience:  10+ years
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Trying to get T V to hook up with Wi Fi, UN55ku6300. TV is

Customer Question

Trying to get T V to hook up with Wi Fi,
JA: What's the model number of your TV? How old is it?
Customer: UN55ku6300. TV is 1month old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Have smart phone, it works fine. Only TV doesn't
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days
JA: Anything else you want the tv expert to know before I connect you?
Customer: Don't believe so
Submitted: 5 months ago.
Category: TV
Expert:  crash2199 replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 5 months ago.

Where are you having issues at? Do you reach a certain point while trying to connect to the Wi-Fi network?

Customer: replied 5 months ago.
After hitting settings, I answer that I am connected to internet via cable. I am then told to install a network cable into TV.. There is none. I am wanting to stream from computer WiFi to TV
Expert:  crash2199 replied 5 months ago.

After selecting the option for "Start Connection" then press the CANCEL button while it says "Connecting to the network" -- You will see a list of Wi-Fi networks available now. Select your Wi-Fi network and follow the prompts to connect.

Please let me know if the steps above do not work otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 5 months ago.
Did not work
Expert:  crash2199 replied 5 months ago.

Were you able to view the Wi-Fi networks?

Customer: replied 5 months ago.
I connect to INTERNET to the computer. So I push WIRED. . It then tells me to insert a network cable into T V. Why won't it allow my password ***** work in the WIRELESS .
Expert:  crash2199 replied 5 months ago.

Okay, you cannot select WIRED if you are trying to setup Wi-Fi/wireless.

Please turn off your TV then turn it back on again and select the Wi-Fi/wireless option.

Expert:  crash2199 replied 5 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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