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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I turned my TV on and the Toshiba logo comes on but than

Customer Question

I turned my TV on and the Toshiba logo comes on but than everything is black. Tried changing channels and they are all black screen. Does this mean my TV is shot?
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: Give me a minute and I will check the model #. I am on Dish
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: The model # is 39L135oU and no no updates installed. That's what I need to know from you of what kind of troubleshooting I need to do.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Thats all
Submitted: 6 months ago.
Category: TV
Expert:  Mike G. replied 6 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Is there sound coming from the tv speakers?

-Do you see the channel numbers or guide or menu on the screen?


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