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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Model un40j5200af yza no sound.picture is fine, 2 years, we

Customer Question

model un40j5200af yza no sound.picture is fine
JA: What's the model number of your TV? How old is it?
Customer: 2 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: we have cable we have 3 t.v s the others work fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: this happened this a.m. never before. it just quit working
JA: Anything else you want the tv expert to know before I connect you?
Customer: the channels work fine.no sound on all of them
Submitted: 26 days ago.
Category: TV
Expert:  Nathan replied 26 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 26 days ago.

Dos this happen on all inputs on this tv? Meaning not just cable, but also on dvd, games, apps, etc?

Expert:  Nathan replied 24 days ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan