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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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All of a sudden closed caption appeared on my YV and I can't

Customer Question

All of a sudden closed caption appeared on my YV and I can't get rid of it. Please help.
JA: What's the model number of your TV? How old is it?
Customer: I don't know the model but it is about 6-7 years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I only have two inputs, HDMI1 which is connected to my cable, and AV which is connected to my DVD player. I only have the problem with my cable chanels.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I did not ever have this problem until Wednesday. Now it is constant.
JA: Anything else you want the tv expert to know before I connect you?
Customer: When I go to the menu with the cable connected, the closed captioning key is grayed out. If I just go to TV, where I have no signal, I can see that CC is off. I have tried to unplug the cable but that has not helped.
Submitted: 4 months ago.
Category: TV
Expert:  Dan replied 4 months ago.

Hello and thank you for your question. I look forward to assisting you today. Before I can help you I will need the make and model of your TV. Also, what type of cable service are you connected to?

Customer: replied 4 months ago.
My son just fixed the problem. Thanks anyway.
Expert:  Dan replied 4 months ago.

Glad to hear it! Have a nice day!