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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Smart tv will not stream from web browser, ok let me get

Customer Question

smart tv will not stream from web browser
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: ok let me get that info
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the tv menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: maybe 3 weeks. i used to be able to access my satellite radio account through the web browser provided and we can't now. Also the playback from videos off of my favorite site wont play. It will stream live but not from the archives. I have another smart tv and have no problem with it
JA: Anything else you want the tv expert to know before I connect you?
Customer: the model number is *****
Submitted: 22 days ago.
Category: TV
Expert:  Richard replied 22 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 21 days ago.
It's still doing the same thing