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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31285
Experience:  Avid TV Technician
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We turned it on this morning and the sound will not work,

Customer Question

We turned it on this morning and the sound will not work
JA: What's the model number of your TV? How old is it?
Customer: Give me one minute.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It is at least 10 years old and yes the menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Model #32AV502U
JA: Anything else you want the tv expert to know before I connect you?
Customer: It was working fine yesterday but this morning the sound is not working
Submitted: 27 days ago.
Category: TV
Expert:  Richard replied 27 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please