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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Want to remove captions on TV, Samsung 5 months old, yes,

Customer Question

want to remove captions on TV
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung 5 months old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: appeared a few weeks ago. I changed it but don't remember how
JA: Anything else you want the tv expert to know before I connect you?
Customer: no ok
Submitted: 27 days ago.
Category: TV
Expert:  Louie replied 27 days ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the Samsung TV.

Is the TV directly connected to an antenna or cable feed? ...or is there a cable box? ...or even a satellite receiver?