Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you tell me what source devices you're using with the tv (cable/satellite, dvd, game, etc) and if this happens on all of them?
This problem with the picture size could be coming from either the tv OR the box
Grab the cable box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, etcYou may need to press this several times to cycle through the different options,and you may have to make a similar adjustment on the tv as well, until you get them both to a desired settingtypically you'd want the cable box set on 16:9 or Wideand you'd want the tv set on Normal or 16:9
It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both
Let me know if you get stuck.