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Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 22568
Experience:  Custom home theater installer, authorized dealer top brands.
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Picture too big for tv, was ok until provider change guide,

Customer Question

picture too big for tv
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: was ok until provider change guide
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: bn68-03799B-00 does that help
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 2 weeks
JA: Anything else you want the tv expert to know before I connect you?
Customer: not that I can think
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 4 months ago.

Can you tell me what source devices you're using with the tv (cable/satellite, dvd, game, etc) and if this happens on all of them?

Customer: replied 4 months ago.
cable yes on all 3 tvs
Expert:  Nathan replied 4 months ago.

Thank you,

This problem with the picture size could be coming from either the tv OR the box

Grab the cable box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, etc
You may need to press this several times to cycle through the different options,
and you may have to make a similar adjustment on the tv as well, until you get them both to a desired setting
typically you'd want the cable box set on 16:9 or Wide
and you'd want the tv set on Normal or 16:9

It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both

Let me know if you get stuck.

Thanks,

Nathan