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Nathan, Installer
Category: TV
Satisfied Customers: 20540
Experience:  Custom home theater installer, authorized dealer top brands.
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Picture too big for tv, was ok until provider change guide,

Customer Question

picture too big for tv
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: was ok until provider change guide
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: bn68-03799B-00 does that help
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 2 weeks
JA: Anything else you want the tv expert to know before I connect you?
Customer: not that I can think
Submitted: 29 days ago.
Category: TV
Expert:  Nathan replied 29 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 29 days ago.

Can you tell me what source devices you're using with the tv (cable/satellite, dvd, game, etc) and if this happens on all of them?

Customer: replied 29 days ago.
cable yes on all 3 tvs
Expert:  Nathan replied 29 days ago.

Thank you,

This problem with the picture size could be coming from either the tv OR the box

Grab the cable box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, etc
You may need to press this several times to cycle through the different options,
and you may have to make a similar adjustment on the tv as well, until you get them both to a desired setting
typically you'd want the cable box set on 16:9 or Wide
and you'd want the tv set on Normal or 16:9

It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both

Let me know if you get stuck.