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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Can't access Netflix or Amazon Prime through Smarthub or

Customer Question

Can't access Netflix or Amazon Prime through Smarthub or Firestick. Can access them through our cellphones on the same network. Error message is like "not connected to internet." Inernet is on as we can access through cell pone.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: TV? Sony Bravia model KDL-V40XB1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Haven't used either Netflix or Firestick for a while (like a month)
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 24 days ago.
Category: TV
Expert:  Dan replied 24 days ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Is this the first time you have had a network problem with the TV?