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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10479
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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No picture(screen is black) but there is sound. Red lamp

Customer Question

No picture(screen is black) but there is sound. Red lamp button is lit
JA: What's the model number of your TV? How old is it?
Customer: Model #WD 57731 57". Purchased 2007
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have Direct TV but tried the Mitsubishi remote. The menu button does not work. Still no light on screen.
JA: How long has this been an issue? What happened right before this popped up?
Customer: When I tried to turn it on awhile ago was the first time
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

- Any repair or part replacement done to TV in past?
- When did you replace lamp last time in TV?

Red lamp light lit is indicating it is lamp related problem, if the lamp has not been replaced in last 2-3 years then it is time to replace it to fix the problem.

Please reply back with requested info to assist you further.

Customer: replied 6 months ago.
The lamp was replaced in 2008. I will replace the lamp. Do you think that is something I can do myself?
Expert:  Shahid replied 6 months ago.

Give me 5 minutes to type the answer for you.

Expert:  Shahid replied 6 months ago.

Lamp replacement is easy, written in TV user manual page 93 with details, please click following link to download TV user manual copy..

https://www.mitsubishi-tv.com/asset/file/owners_guide/WD-65731.pdf

and replacement lamp is available at following supplier..

http://www.shopjimmy.com/mitsubishi/wd-57731

Please ask the supplier to provide good quality lamp that would be available around $100 or so. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.