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Richard
Richard, Technician
Category: TV
Satisfied Customers: 34678
Experience:  Avid TV Technician
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Ns, insig tv ns-20ed31ona15 after two yrs running got

Customer Question

ns
JA: What's the model number of your TV? How old is it?
Customer: insig tv ns-20ed31ona15 after two yrs running got message "plse run auto ch search " did so it looped back to same message
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing program on tv running
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: TV
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Expert:  Aric replied 5 months ago.

Hello, This is Aric a different expert here. Don't unplug your TV as that has nothing to do with the problem you're having.

The "Please run auto scan" message can be caused by the TV's Input being changed, the HDMI cable failing, or Cable/SAT box needing to be rebooted.

Please unplug the Cable/SAT box from power and shut the TV off.

Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure.

Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT or SOURCE button on the original Insignia TV remote to select the correct HDMI Input.

Let me know what happens.

Expert:  Aric replied 5 months ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Richard replied 5 months ago.

Please let me know how you went with my instructions

Thank you