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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
These remotes to have high failure rates and often need to be replaced,
so much so that there are now generic replacements on the market, which are luckily lower cost.
You can pick one up very inexpensively online, here: http://amzn.to/2fDDXLM
You can also get a simpler non keyboard one if you prefer: http://amzn.to/2fDIbmx
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Thank you, ***** ***** a nice day,
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