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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm getting static snow on my screen i have tried changing

Customer Question

hi! i'm getting static green snow on my screen i have tried changing the hdmi and it did not work its on every channel and every output
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: no trouble shooting give me a sec for the model
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TC_42PX14 and let me check the menu
JA: How long has this been an issue? What happened right before this popped up?
Customer: okay so yes the menu does work and its been about a month happens once every week and goes away within a couple minutes usually but now it wont at all and i was just watching netflix
JA: Anything else you want the tv expert to know before I connect you?
Customer: no i think that was all i know. thank you
Submitted: 29 days ago.
Category: TV
Expert:  Aric replied 29 days ago.

Hello, Sorry you're having problems.

Please let me know the following:

1) What's the rough age of the set?

2) If you go right back to Netflix, is the picture CLEAR and NORMAL?

3) If YES to #2, then what specifically are you trying to view right now on the set - is it a cable box?

Expert:  Aric replied 29 days ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Expert:  Aric replied 29 days ago.

Let me know if you need assistance with the question you posted.