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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the model of the tv?
Does this happen on all inputs, meaning cable/satellite, dvd, etc?
If you bring up the JVC menu screens, is the box showing on top of it?
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Could you please supply the details I requested? I had sent you a message a few minutes after your question was posted, needing some details from you:
I cannot provide you an answer with no details to your problem. I have asked a few times for some specific information, which is necessary for me to formulate an answer.
I have sent you a phone call offer as well, if you prefer to communicate that way.
Thank you. That is the first and only time that any of this information has been available to me. The call is entirely optional, it was sent at your request when you provided a phone number to call.
But, I still need the tv MODEL number. JVC is the brand, 32 is the size. I need the actual model number printed on the back of the tv, please.
Good morning Deb.
Thank you for the information.
There are 2 possible causes of this issue, either the tv is in a store demo mode, or there is a hardware fault.
Go into the menu (assuming you can see it well enough to do so) and under Setup you should see Reset All Settings.
Choose that option, the tv will clear the internal memory and restart, when it does it will prompt you through the initial setup wizard again to set the date, language, channel scan, and most importantly when it gets to the TV MODE setting, choose HOME (not store).
If that doesn't help, let me know and I'll advise further.
You're welcome, Deb. If you can't find it let me know and we may be able to override or reset it.
Thanks Deb, initially please try the factory default of 0000
Thank you for trying, Deb.
One last check - if you disconnect everything from the tv except power (cable, dvd, etc), does the box still show?