How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Auto scan did not work on new Sony Bravia, R510c is model.

Customer Question

Auto scan did not work on new Sony Bravia
JA: What's the model number of your TV? How old is it?
Customer: R510c is model. New from Best Buy
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Actually it picked up 2 channels......Fox News (ugh) and TBN
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's brand new
JA: Anything else you want the tv expert to know before I connect you?
Customer: Need wifi hookup as well
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.

Hello, I need more info from you:

1) Not on the remote, but on the back of the TV - what is the model number?

2) What do you have the TV hooked up to in order to get signal (is it a Cable Box, SAT box, HDTV antenna, etc.)?

Expert:  Aric replied 6 months ago.

Please reply back to proceed.