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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Auto scan did not work on new Sony Bravia, R510c is model.

Customer Question

Auto scan did not work on new Sony Bravia
JA: What's the model number of your TV? How old is it?
Customer: R510c is model. New from Best Buy
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Actually it picked up 2 channels......Fox News (ugh) and TBN
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's brand new
JA: Anything else you want the tv expert to know before I connect you?
Customer: Need wifi hookup as well
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, I need more info from you:

1) Not on the remote, but on the back of the TV - what is the model number?

2) What do you have the TV hooked up to in order to get signal (is it a Cable Box, SAT box, HDTV antenna, etc.)?

Expert:  Aric replied 1 month ago.

Please reply back to proceed.