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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you tell me the full model number of the tv, please?
An example would be lc-40e77un
That is not a valid model number.
Can you please look on the back of the tv for the model. It would be in the format I mentioned above.
There is more there though, that is not the model number, it is a manufacturing or other code, but not the model I really need the correct model numb er to be able to help, please.
There should be other information printed on the back of the tv.
Hello, it appears your question is still open.
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