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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Hello Dione, can you tell me the model number of the tv?
I'm not sure what you are referring to, I'm an independent tech and not able to see any billing or account info, but the fee is never just 5, that is the deposit to post your question.
You've paid the full agreed upon amount already to the site (not to me), and I'd be happy to help under that fee, if you can please provide me with the model number of the tv.
If you don't wish to continue you may discontinue from the help page.
It is imperative that you reply back to me here, on your original question only, please.
Posting new/duplicate questions costs you more and hinders my ability to reply.
Please reply back here on this page when ready.
Please, stop posting new questions. Every time you open another question it can cost you more.
If you wish to communication, you can talk to me here.