Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you tell me the model number of tv, please?
Yes that is the headphones, but can you give me the Sansui TV model please?
Yes that is what I needed, please give me a few moments to reply
First you need to be sure you're using the audio OUT ports, and then go into the tv settings under audio, and set the audio out format to FIXED (not variable) and let me know if that helps.
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
Louise, are you saying you do have the sansui audio set to FIXED (not variable) and you are connected to the red/white audio OUT (not inputs) on the back of the tv?Are you sure that the input switch on the insignia base is in the right position?What INPUT device are you using to the sansui tv currently? A cable or satellite box? Antenna? What connection for that - hdmi, coax, etc?
I'm just the tech, spending my own personal time here trying to help, but I do need some basic details to be able to do so. That is the only possible way to help you.
I would like to do so, if you can get someone else to perhaps look up that information for you. I have no access to any account matters, that may all be addressed from the help page.
Great thank you Louise, I'll look forward to hearing back from you then.
Yes I'm here.
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.
Nothing was processed or accepted for the call.
I still needed some additional information from you:
What INPUT device are you using to the sansui tv currently? A cable or satellite box? Antenna? What connection for that - hdmi, coax, etc?
I am happy to chat, but I cannot help you without the requested information.
What connection for that box to the tv - hdmi, coax, etc?
Okay, that is the root of the problem.
The sansui is a very basic model tv, it cannot output sound to your headphones from the hdmi connected box, and that is why the connection to the transmitter is not working.
Look on the back of the verizion box, if there is a set of red/white rca plugs there, you can hook the headphone transmitter there.
If not, we'll need to go another router. Let me know.
They aren't labeled as rca, that is just a type, they'd be on the back of the cable box, red and white ports audio out
Great! Glad that worked for you!
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Thank you, ***** ***** a nice day,
You're very welcome.