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Richard
Richard, Technician
Category: TV
Satisfied Customers: 33014
Experience:  Avid TV Technician
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Our nexflix is stuck cant close or open it we have a smart

Customer Question

our nexflix is stuck cant close or open it we have a smart tv, netflix is coming in. on lap top fine
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: ill get it UN65S850DF
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menus works on all other
JA: How long has this been an issue? What happened right before this popped up?
Customer: last night
JA: Anything else you want the tv expert to know before I connect you?
Customer: husband was watching longmire, he then wanted to rewind so to speak cause he missed something and it locked
Submitted: 3 months ago.
Category: TV
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 3 months ago.
we shut it down last night, we just tryed it again
Expert:  Richard replied 3 months ago.

Thanks

Can you power off the TV and the wifi router then wait 5 minutes

Power on the wifi router, wait 5 minutes, power on the TV and tell me if netflix now works please?

Customer: replied 3 months ago.
no we findly got Samsund help cancell
Expert:  Richard replied 3 months ago.

ok, no problem, if you need anything else, please let me know

thank you