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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My sharp tv won't recognize my hdmi cable which is connected

Customer Question

My sharp tv won't recognize my hdmi cable which is connected to mycomcast cable box. Help,
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: 10 days old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Tv menu works. Other inputs are ok since I have cable running through the old cable connector which is connected to your Comcast cable box
JA: How long has this been an issue? What happened right before this popped up?
Customer: A day
JA: Anything else you want the tv expert to know before I connect you?
Customer: No, that's it
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Are you able to select the hdmi input? and what comes up on the screen when you do?

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