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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The infarred on the tv is not working so the remote control

Customer Question

hi the infarred on the tv is not working so the remote control is not working
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: vizio vo370m, remote is orig
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing works every now and then might work for a few minutes then nothing works on remote
JA: How long has this been an issue? What happened right before this popped up?
Customer: was working fine then stop, start then nothing
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 27 days ago.
Category: TV
Expert:  Aric replied 27 days ago.

Hello, How do you know it's the IR sensor on the TV that's not working and not the remote?

Expert:  Aric replied 27 days ago.

Did you somehow test the remote? Let me know.

Expert:  Aric replied 27 days ago.

Not sure why you're not able to reply, but if you have a cell phone camera or digital camera, turn it on and view the tip of the remote. Press any of the buttons on the remote and check for a flash of light. Let me know what you find if you'd like to proceed.

Expert:  Anthony_Infotech replied 27 days ago.

Hello my name is Anthony

Dear customer if you do not reply back we simply can't help you, previous expert has opted out I am here to help you please understand if you are having site issues or are unhappy with the site let me know so I can let justanswer know, we are technicians working indepedantly , the site simply puts us together thanks let me know

Anthony