Have TV Questions? Ask a TV Technician
What's the MODEL NUMBER off of the back of the TV as asked please?
Also, do you have a cell phone camera or digital camera handy?
Please review my reply to proceed.
Thanks. Do you have a cell phone camera or digital camera handy so we can test the remote please??
We need to test the IR emitter on the remote to see if the issue is your remote or your Mainboard. We need a digital camera or cell phone camera to see the IR emitter (it's not visible with the naked eye), Let me know so we can proceed.
Okay, since the remote is operational and you already changed the IR sensor, then there's two possible culprits: 1) The IR sensor you received was weak/intermittent and failed after that initial use. Or 2) The Mainboard's processor that the IR sensor on the TV connects to is faulty. So, not sure where you purchased the IR sensor from, and if you've checked the remote SINCE you replaced the IR sensor, but if the remote and sensor are not the issue then the Mainboard in the set needs to be replaced. Let me know if you have any other info to help narrow this down. Those three things make up all of the remote's IR sensing and command processing in the set.
Oh, and one other thing to check is- ARE the TV's physical buttons working as they should?
I'm unsure why you're unable to reply, but I'm here to assist you if you need further help. Or if you're certain the IR sensor and remote are not the problem then the only other component in the signal chain is the Mainboard so you would need to replace that. Let me know if you need further assistance.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
Hello, I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating at the top of the page) to reflect that? Thanks in advance.