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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10324
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I cannot get netflix to play, model LC-40LE810UN purchase

Customer Question

I cannot get netflix to play
JA: What's the model number of your TV? How old is it?
Customer: model LC-40LE810UN purchase 12/14/10
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes the menu works. This is the first time I am trying to use netflix
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the first time I am ever using netflix. I have subscribed to netfix and it works on my other tv
JA: Anything else you want the tv expert to know before I connect you?
Customer: When I try to play a movie error I get is ' sorry this title cannot be watched instantly at this time. Please try again later or play a different title.' I have tried other movies and get the same message
Submitted: 5 months ago.
Category: TV
Expert:  Shahid replied 5 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 5 months ago.

- Have you tried to update TV firmware/ internal software?

Thanks.

Customer: replied 5 months ago.
there weren't any updates
Expert:  Shahid replied 5 months ago.

OK, how did you try it, through TV menu?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
Menu -- Information -- Software Update
Expert:  Shahid replied 5 months ago.

OK, can you check the firmware version installed in TV on same menu option?

Customer: replied 5 months ago.
How do I do that?
Expert:  Shahid replied 5 months ago.

Go to Menu > Information > Software update > Manual Update and TV will show you current version info.

Customer: replied 5 months ago.
When I take those steps it doesn't show a version. When I click the Manual Update it prompts me to 'please select USB memory or Network to update the TV to the latest firmware version'
Expert:  Shahid replied 5 months ago.

Please select Network to update and check firmware version appears on window.

Also, do you see info says latest version of firmware has been found etc on same window?

Customer: replied 5 months ago.
all it says is checking latest version and the it says there is no newer software than the present version.
Also there isn't anything else on this window that i can give to you
Customer: replied 5 months ago.
I have to log off as I have an appointment.
Customer: replied 5 months ago.
I should be back in 2 to 2 1/2 hours
Expert:  Shahid replied 5 months ago.

OK, lets try manual firmware update through USB, please go to following Sharp link, download the firmware file along with instructions, copy it on USB as per Sharp instructions and plug the USB in TV (USB 1 or 2) and select manual update then select USB option instead of firmware to see if TV accept the firmware version copied on USB.

https://www.sharpusa.com/Support/ProductDetail.aspx?model=LC-40LE810UN

If this doesn't work then I'm afraid the Netflix app in TV isn't compatible for current version of Netflix video streaming and alternate option is to connect external video streaming player such as Roku player or Chromestick etc in TV to get Netflix movies through that player. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Customer: replied 5 months ago.
I am totally frustrated. Please refund me and cancel all