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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just set up my new Optoma EH416 1080p Full HD 3D DLP

Customer Question

I just set up my new Optoma EH416 1080p Full HD 3D DLP Business Projector and my remote will not move the pages of my PowerPoint presentation.
JA: What's the make/model of your device? How old is it?
Customer: I just gave you the make. I just purchased it and am using it for the first time.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We have gone through all the menu options and remote setting and can't figure out why the presentation will not move through slides.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, that's it.
Submitted: 28 days ago.
Category: TV
Expert:  Shahid replied 28 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 28 days ago.

- What is the video source/ device is connected to projector for power point presentation?

- Is it laptop or computer?