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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My screen says"retrieving data" no sound or picture, model

Customer Question

my screen says"retrieving data" no sound or picture
JA: What's the model number of your TV? How old is it?
Customer: model E241i-A1 3 or 4 yrs old?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: everything seems to work except sound and picture
JA: How long has this been an issue? What happened right before this popped up?
Customer: it worked this morning. turned it off about 10:30 left house. tried to turn it on at 11:30 and didn't work
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 28 days ago.
Category: TV
Expert:  Jack replied 28 days ago.

I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions(especially unplugging for hours );
Please let me know when you are ready

Customer: replied 27 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jack replied 27 days ago.

I did get the message that you would like to do this by phone so I sent you the offer